Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. How long will it take to receive my order?
We dispatch all orders within 24–48 hours of purchase. Delivery time depends on your location, but most orders arrive within 3–7 business days.
2. Do you offer returns?
Yes, we have a 7-day hassle-free return policy. Simply contact us within 7 days of delivery, and our team will guide you through the process.
3. How do I request an exchange?
Exchanges are accepted within 7 days of delivery for orders placed outside sale periods.
📩 Email us or 📱 DM us with your order details to initiate the process.
4. Is there a fee for exchanges?
A reverse shipment charge of ₹100 applies to COD orders. If the new item is higher in price, you’ll pay the difference via prepaid method. If it’s lower, we’ll issue the balance as Wallet Credit for future purchases.
5. How will I receive my refund?
We issue refunds as Third Society Gift Cards sent directly to your email. These credits never expire and can be used anytime on our website.
6. Why don’t you offer bank refunds?
We are a bootstrapped brand built with passion. Gift card refunds keep your support within the brand, helping us create and deliver more styles you love.
7. What should I do if my order is damaged or incorrect?
Contact us within 48 hours of delivery with clear photos of the product. 📩 Email us or 📱 DM us and we’ll fix the issue promptly.
8. My area doesn’t have reverse pickup service. What do I do?
If your pin code isn’t serviceable for reverse pickup, please send the item back via any reliable courier. Once we receive it, we’ll send your exchange at no extra cost.
9. Can I cancel or edit my order after placing it?
No, all purchases are final once placed. This ensures our drops remain limited, exclusive, and efficient.
